The ACXM® program builds your professional competency in delivering these essential benefits in literally everything you do. Unleashing the power of CX in your organisation today.
A dynamic and comprehensive approach to creating and managing enterprise processes that deliver sustained high performance, encompassing the full range of management systems and practices. Content based on the experiences of hundreds of companies and the BP Group (www.bpgroup.org) networks ongoing research.
WHO SHOULD ATTEND
>> CPP, ACX and COI Masters since 2016 <<
Process and Customer experience (CX) transformations are huge, complex, and expensive. To deliver robust and sustainable success requires a methodical approach that ensures thousands of people can work together to consistently produce the optimum experiences across the complete customer life-cycle, including partners, employees and digitization.
However, most organizations manage processes and CX, at best shambolic — which dooms their operational and strategic transformations.