FREQUENTLY ASKED QUESTIONS
🎯 Who is the Course Aimed At?
The course is well-suited for: Process Management Analysts, Process Transformation consultants, CX Managers, Directors, Consultants, Agents, Specialists, and Advocates.
Business professionals from Digital, Operations, Marketing and Customer Service will also resonate well with the program.
📃 Is There a Test?
No. We believe demonstrating your understanding through the Exercises will validate your training. The coaches are all 'been there and done it' professionals trained in the evaluation approach.
Our accreditation process is underwritten by the PMI and Academy of Customer Experience.
👍 Do I Need a Background in Process Management & Customer Experience?
No. We will walk you through the fundamentals and bring you up to speed so you can implement your learnings immediately.
💻 Is there Online Support?
Yes. You will gain access to the latest resources and invited to join the community and interact with your peers through social media and directly.
🥇 What if I want to Progress further and Learn More?
Yes you certainly can. The CPP Program has additional levels as CPP Champion and CPP Coach. The CPP Coach is trained and can become licensed to deliver upto and including the CPP Master.
All programs can be taken online, in the room or customized to your needs in association with our 40+ partner network.
If you have any other questions or queries, please drop me a line here