THANK YOU so much for a really wonderful learning experience. This course provided a terrific holistic framework for how I can more richly think about MOTs It’s a terrific program that I’d recommend and encourage Marketers to strongly consider.
Jim Lecinski, Professor of Marketing,
Kellogg School of Management, USA
(former SVP at Google where he invented the Z-MOT and Micro MOTs)
An excellent course enabling engineering
of a great customer experience!
Continuous Improvement Lead,
Industrial Development Corporation,
Thank you Steve for the high quality & insightful training you delivered. Your innovative approach , critical thinking & up to date case studies facilitated this achievement 👍
Principal Services & Operations Specialist,
Thank you, the experience was
enlightening, empowering, educating,
encouraging and engaging.
Eskom Pension and Provident Fund,
I have to say, every day since I left Denver, I have been able to apply some bit of learning that I got during the ACXM event into not only my job, but my personal life as well. Thank you so much for everything that you've done to advance the field of customer experience!
Regional Sales Manager,
Morrison Container Solutions,
Another fantastic learning, personal and
professional development experience with you!
Head of Experience Design and Fulfilment Transformation,
Thank you Steve, very intense 4 days but
amazing and already putting it into practice!
Edwin De Lange,
Thank you so much Steve..
this achievement means a lot to me
& huge credit goes to you.. looking forward for my next
Director– Head of Client Service Improvement,
Business Planning & Strategy
National Bank of Abu Dhabi
United Arab Emirates
Thank you for your great work and knowledge that you so openly share #thankyou#acxm🙏🏽
Kamani Naidoo, South Africa
Thank you Steve Towers for an awesome week of masterful learning.
Can't wait to attend your next class!
Victoria Weaver, United States
Wow!!! Thank you so much for all the foundation that you have laid for this great achievement at different levels of my career life. I will forever be grateful for your contributions in this regard! Stay Blessed!!!
Mashaba Mulaudzi, South Africa
Let me take this opportunity to thank Mr Steve. Your teachings are timeless and they stick perfectly and forever in our minds. We shall never forget you wherever we find ourselves on this planet. Thank you so much, Steve 🙏
Benignus Otmar, Tanzania
Thank you, the experience was enlightening, empowering, educating, encouraging and engaging.
Natasha Doren, South Africa
Thank you, Steve, I have never enjoyed anything more than the CX course, The weight of knowledge I gained and the enlightenment that I got is indescribable.
Reem Elsadig, Sudan
Thanks Steve for such an excellent program, the dedicated manner you use to share with us your wonderful knowledge and wisdom in CX, and time to response all our questions! God bless you, thanks a lot!
Yanese Angeles, Dominican Republic
You started me out on this journey my friend. Thanks for letting me live out my passion!
Molly Redenbaugh, Iowa, United States
Thank you! It's been an amazing journey
and you have been a great mentor.
It was an honor taking your class,
I am now a confident CPP Master🙏🏾
Masele Masudi Msita, Tanzania
Thank you Steve for high-quality wonderful
Master. I thought the course was brilliant.
Thank you for everything.
Ashraf Mohamed, Philadelphia, USA
Thanks Steve for providing a great learning platform. It was inspiring to hear your experiences as they presented a great source of knowledge. Not only have you been a fantastic mentor to me but you have taught me how to mentor others. Thanks for being so supportive and getting me through.
Chandan Chhabra, Delhi, India
Another fantastic learning, personal and professional development experience with you!
Lyall Shapiro, Australia
Thank you Steve, very intense 4 days but amazing and already putting it into practice!
Edwin De Lange, South Africa
Thank you soooooooo much Steve.. this achievement means a lot to me & huge credit goes to you..
looking forward for my next
Amal Shaira, United Arab Emirates
An honour to work with you Steve . A fantastic course .
Kath Milne, Australia
What an amazing journey to Accredited ACX Coach, this experience has completely transformed how we measure, collaborate, communicate and innovate with the customer in mind. Keen to guide the next willing souls on this journey.
Durrel Ramrathan, ACX Mentor
Thanks very much for an amazing course! You are a fantastic facilitator and I'm truly blessed to have you share your wisdom with us.
Jenny Simpson, Senior Consultant,
Business Improvement, National Australia Bank
Learning by doing and exploring up to date real-life is what the program is all about. This is my third course with Steve, and I have witnessed tremendous improvements to its content and delivery, and have never failed to leave amazed by the power of the techniques.
Saud Albuainain - Deputy Chairman,
Youth Pioneer Society
A year after training in London just wanted to shoot a note of my continued gratitude. Hope to remain involved in the events and work with you again.. that mentoring was beyond invaluable.
Juliana Coates - Member Services, University of Albany, New York
I'm writing to endorse the program. It completely changed the way I think. Steve Towers taught us amazing secret techniques of improvement. The program provided me with the ability to apply all the learnings immediately after the training. Very effective training with a wealth of knowledge to share. This is a must training for everyone who's interested in making their lives better! Maria T Ferreira AVP - Client Experience Process Improvement at Citi
Steve has an amazing insight into some of my personal challenges and really helped through his mentoring for me to refocus my energies with immediate renewed personal and career success
CIO, South Africa
Thanks for your time and the fantastic course, delivered in Auckland recently. Looking forward to attending in June - will see if I can bring some colleagues!!
Neal Ross, Chief Information Officer,
Konica Minolta Business Solutions New Zealand Limited
The detail was very relevant and extremely well presented. Steve is a great communicator and spoke extremely well.
Paul Botes, Standard Bank
Brilliant Workshop. The speaker was awesome and gave great guidance on matters I am finding in the workplace. Cindy-Lee Muller, Planning & Roadmap Manager, MTN (Pty) Ltd
The workshop is highly recommended for anyone who wishes to simplify and thereby enhancing satisfaction. The speaker is immensely knowledgeable and demonstrates vast experience in the subject.
David Mulovhedzi, DPSA (South Africa)
I did the training 2 weeks ago and it completely changed my world. Since then things are going really fast within our organisation. The rest of the guys in our executive team are completely sold on the concepts. To be honest I did not think it would happen that quick.
Nachiket Gole, Chief Information Officer -
POWERNET Computer Consultants
...you've fundamentally changed the way I think about every process. And inspired me to try Outside-In (OI) in all walks of life. The first two levels should be included in educational curriculums (yes, even at the junior levels).
If everyone started applying OI, the world would be... where it should be.
Mahesh Mirchandani, CEO at BhumiTech
If you are looking to improve your own professional then I would recommend the program and Techniques
Stephen Nicholson, Certified Process Professional – Master, BPM Systems (see blog)
Excellent presentation, clear and concise. Absolutely Gripping Devendra Maisnam , Business Analyst, National E-Health Transition Authority
"Thanks to you for a fantastic mentoring programme … I am an Outside-In fan now !"
Jimmy Cuadra, Director Information Management,
Akzo Nobel Paints, SIngapore
"I was struck with awe on the versatile yet practical experience that you shared. Thanks for the wonderful session on CPP this week"
Syed Raashid, Specialist, RasGas Co Ltd. UAE
"Thanks again for the fantastic course and insights you provided." Sean Schurmann, Business Process Architect, Queensland Building Services Authority, Australia.
"Just a short note to say thanks again for the course. It was a truly mind blowing experience and I will never think about process the same way again."
Craig Reid, Senior Business Analyst, Gen-I
"I wanted to tell you how much I enjoyed the book! It really helped tie together various concepts and practices I have been evolving towards over a number of years, crystallizing them into a simple but powerful framework."
Steve Melville, Director, Oracle, USA.
"I would like to thank you for a wonderful experience for me to know the nuances of ABPM. Taking us to a new level on how to view processes & implement by way of sharing your wealth of experience and enlightening us with the case studies & exercises."
Director Quality Management Group, 3i Infotech Ltd., India
"Exceptional and life-transforming. This training should be on every corporate agenda"
CIO Pharmaceutical, Florida
"Simple and different concepts which is path-breaking and easy to understand and deploy" Director Business Consulting, Chennai "Excellent - he is a very good leader"
Senior Quality Analyst, AEC, Saudi Arabia
"I want to thank you for the great content and coaching that you provided, the concepts resonated even more clearly when presented with your enthusiasm and experience."
Director, H&R Block, USA
"I really enjoyed last week and really learned a lot. I feel I had a Eureka moment yesterday when the whole process diagnostics suddenly clicked into place. I remember you saying that once you grasp this then you will never look at processes in any other way. I am now actively evangelizing the CEM approach with our team. Senior Analyst, Investment Bank, London
“Steve led the best training sessions I have ever taken in my 20+ years as a professional. After those sessions, I was able to have an immediate impact on my organization. Steve is a very sharp, personable, interesting individual, and a real pleasure to work with. I continue to remain in regular contact with Steve and consider him an invaluable resource on BPM and on change management in general.”
Mark Barnett, Director of Global Process Practice,
“Steve is an inspiring global thought leader. He is a creative visionary, working on the edge of breakthrough change."
Kenneth Mortimer, Principal, MBA & Associates Ltd
“You are the tops! Everyone in the field should be exposed to the techniques experienced in this course.” Personnel Director - Business Management "...was so helpful. The ability to ask questions/having a discussion after the day's end was extremely good. I really appreciated the professional approach"
Telco Director, now CIO of CEU, Hungary