Some of the recent Testimonials
I wholeheartedly recommend the programs! You will never look at processes or the customer experience the same way again. To paraphrase Steve "...how we create and design processes needs to align with how our customers expect to be treated in the Third Decade of the 21st Century..." Now I'm aiming to become a coach and I can't wait!
Lorelle Irwin, Senior Business Analyst at Kāinga Ora - Homes and Communities
Auckland, New Zealand
Thank you for such excellent 4 days of learning from your expertise.
Th Park, Managing Director, Laerdal Medical ASEAN & KOREA
Thanks again for the insightful week, content is buzzing in my head and I’m so inspired to put all this knowledge into practice now. Steve was so generous, sharing his knowledge with no filter, collaboration with the other participants was also very productive, thank you for all this!
Alice Safar, Business Process Governance Co-Ordinator, European Commission, Belgium
LOVED the class. So much to digest and I am excited to start working on the official certification aspect.
Jess Genco, Global Process Owner – Recon & POS/Back Office, Global Shared Services, Circle K, USA
Thank you Steve it was a very comprehensive course.
Rita Thomassen, Tesla, Staff Process Architect, Netherlands
As a BA, this course gives me a newer and better approach to analyze my ongoing projects and think about customer experience.
I enjoyed learning a completely new perspective to look at processes and how to improve them. The interactive session was the fun part of the course, where I got to meet individuals from various fields and learn how this approach can be beneficial to their organization.
Shreya Sawant, Business Analyst/Project Manager at Nitto Denko Corporation, USA
I have to say, every day since I left Denver, I have been able to apply some bit of learning that I got during the event into not only my job,
but my personal life as well. Thank you so much for everything that you've done to advance the field!
Brett Gill, United States
Learning by doing and exploring up to date real-life is what the program is all about. This is my third course with Steve, and I have witnessed tremendous improvements to its content and delivery, and have never failed to leave amazed by the power of the techniques.Saud Albuainain, Saudi Arabia
Another fantastic learning, personal and professional development experience with you!
Lyall Shapiro, Australia
Thanks Steve for such an excellent program, the dedicated manner you use to share with us your wonderful knowledge and wisdom,
and time to response all our questions! God bless you, thanks a lot!
Yanese Angeles, Dominican Republic