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Your Definition of Customer Experience
is WRONG (and here's why)
is WRONG (and here's why)
In this controversial video James Dodkins aka CX Rockstar 🎸 tells you in no uncertain terms why YOU and YOUR company may be going about Customer Centricity in entirely the wrong way.
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Learning by doing and exploring up to date real-life is what this is all about.
Saud Albuainain - Senior Transformation Manager,
Gulf International Bank, Saudi Arabia
Gulf International Bank, Saudi Arabia
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Lyall Shapiro, Australia
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