ACCREDITED CX TRAINING
ONE Day LIVE IN THE ROOM Coaching from one of the worlds
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A few of the companies who have people qualified in the Accredited CX program
Aspirant Professionals
like You are gaining top notch professional
CX qualifications
Thank you Steve. What an awesome experience and an absolute honour to learn from the best 👌
Xenia De Lima, CX Specialist,
Old Mutual Insure. South Africa
Thanks again for the insightful week, content is buzzing in my head and I’m so inspired to put all this knowledge into practice now.
Alice Safar, Business Process Governance Co-Ordinator, European Commission, Belgium
Thanks for the great and fruitful sessions. Looking forward to future sessions with you and the team.
Turki Almehbash, Saudi Arabia.
Thanks 🚀 Steve. This was hands down the best CX course I have been on so far. Looking forward to applying everything I learnt on the course in my new role.
Kendall Ursula Rÿnders,
AskAfrica, South Africa.
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THANK YOU so much for a really wonderful learning experience.
This course provided a terrific holistic framework for how I can more richly
think about MOTs. It’s a terrific program that I’d recommend and encourage
professionals to strongly consider for their people.
Jim Lecinski, Professor of Marketing, Kellogg School of Management, USA
(former SVP at Google where he invented the ZMOT and Micro MOTs)
REGISTER NOW
CX Leadership Forum. I am excited to say there were 100+ attendees on your session and you were a wonderful and integral part of the event’s success and we truly appreciate your time, insight, and expertise.
Brittany Sullivan, Senior Producer,
Argyll, United States
Hi Steve, thank you for opening my eyes to opportunities these few days, I didn’t know I was sitting on a gold mine 😂, great content, great delivery. My perspective about my profession has completely changed, thanks for that.
Adwoa Asare - Asamoah. Head CX, CalBank PLC
Overview of Accredited Customer Experience Professional (ACXP) Course
This course is designed to offer career-oriented education and is comprised of relevant case studies, necessary reading material, and helpful toolkits. Its primary goal is to familiarize you with the essential principles and effective techniques of Customer Experience in a prompt and efficient way.
The course is supported by RECENT Case Studies, videos and supporting resources.
This course consists of FIVE interactive sessions and provides an ACX Professional® Level Certification. Additionally, you will have the opportunity to spend an exhilarating days in the company of Global CX Expert Steve Towers.
You will also receive BPG membership for free, which includes access to a community of over 140,000 professionals across 137 countries. The course is equipped with practical toolkits, templates, and case studies within the CEMMethod v.15.
Upon completion of this course, you will possess key skills and comprehensive competencies connecting the dots between CX Strategy and CX Operations.
And you will be confirmed as an ACX Professional (ACXP)
Laser like Focus on Successful Customer Outcomes
Amazon have been long time adherents of North Star Alignment. Connecting the dots between everyone and everything to the delivery of Customer Success.
Why is this approach so Successful, and what makes it different to other CX courses?
The CEMMethod is an approach developed and fine-tuned in the world's best performing CX companies. The foundational idea is straight forward. Start CX from the 'Outside-In'
FREQUENTLY ASKED QUESTIONS
🎯 Who is the Course Aimed At?
The course is well-suited for: Customer Experience Managers, Directors, Consultants, Agents, Specialists, and Advocates.
Business professionals from Digital, Operations, Marketing and Process Improvement will also resonate well with the program.
📃 Is There a Test?
No. We believe demonstrating your understanding through the Exercises will validate your training. The coaches are all 'been there and done it' professionals trained in the evaluation approach.
Our accreditation process is underwritten by the PMI and Academy of Customer Experience.
👍 Do I Need a Background in Customer Experience?
No. We will walk you through the fundamentals and bring you up to speed so you can implement your learnings immediately.
💻 Is there Online Support?
Yes. You will gain access to the latest resources and invited to join the community and interact with your peers through social media and directly.
🥇 What if I want to Progress further and Learn More?
Yes you certainly can. The ACX Program has additional levels as ACX Champion and ACX Mentor. The ACX Mentor is trained and can become licensed to deliver upto and including the ACX Master.
All programs can be taken online, in the room or customized to your needs in association with our 40+ partner network.
If you have any other questions or queries, please drop me a line here.
I'm writing to endorse the program. It completely changed the way I think. Steve Towers taught us amazing secret techniques of improvement. The program provided me with the ability to apply all the learnings immediately after the training. Very effective training with a wealth of knowledge to share. This is a must training for everyone who's interested in making their lives better!
Maria T Ferreira AVP, Client Experience Process Improvement Citi, New York
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Companies we are proud to call our clients
