Overview of Accredited Customer Experience Course
This course is designed to offer career-oriented education and is comprised of relevant case studies, necessary reading material, and helpful toolkits. Its primary goal is to familiarize you with the essential principles and effective techniques of Customer Experience in a prompt and efficient way.
This course consists of five interactive sessions and provides an ACX Professional® Level Certification. Additionally, you will have the opportunity to spend 6-7 hours in the company of Global CX Expert Steve Towers.
As a bonus, you will receive a BPG membership for free, which includes access to a community of over 140,000 professionals across 137 countries. The course is equipped with practical toolkits, templates, and case studies within the CEMMethod v.15.
Upon completion of this course, you will possess key skills and competencies such as CX Fundamentals, CX Needs Assessment, CX Customer Categorization, CX Proactive Metrics, CX Strategic and Operational Understanding, and CX Persuasion Approaches.
And you will be confirmed as an ACX Professional. (ACXP)