BECOME A CPP/ACX CHAMPION™
WITH THE 'ONLINE CHAMPIONS' PROGRAM
FULLY LIVE & INTERACTIVE...

January 10-12, 2021  
Johannesburg 1 pm - 6 pm | London 11 am - 4 pm | New York  6 am - 11 am | 

January 10-12, 2021  
Johannesburg 1 pm - 6 pm | London 11 am - 4 pm | New York  6 am - 11 am | 

REGISTRATION NOW OPEN - LIMITED SEATS SO DON'T DELAY
ENJOY LIVE OR take the training when you need it

INVESTMENT IS A$697 (Early Bird) OR RETAKE FOR JUST A$100

IN THE VIDEO PREVIEW  YOU'LL LEARN...
  ALL ABOUT THE NEW CONTENT FEATURED IN THE ACX/CPP-C ONLINE COACHING
  HOW TO ACCESS THE MATERIALS AND OTHER RESOURCES
  THE REASONS WHY YOU NEED THIS ADVANCED TRAINING
  HOW TO GET THIS ADVANCED PROFESSIONAL CERTIFICATION - AND BECOME A FULLY QUALIFIED CERTIFIED PROCESS PROFESSIONAL CHAMPION™ (CPP-C) OR ACCREDITED CUSTOMER EXPERIENCE CHAMPION™ (ACX-C)
  WHEN THE LIVE FULLY INTERACTIVE VIDEO CLASSES WILL HAPPEN
  WHAT SEPARATES THE DOERS FROM THE TALKERS 
Our customers include professionals from...
FIRST SESSION Released In Just:
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DAY 1 SESSION 1-3 VIDEO: ComING SOON
DAY 2 SESSION 4-6 VIDEO: ComING SOON
DAY 3 SESSION 7-9 VIDEO: ComING SOON
BONUS VIDEO: ComING SOON
SECRETS OF THE CHAMPIONS
 THE BONUS VIDEO  & BOOK: 
FEATURING ALL NEW INSIGHTS FROM THE WORLD OF
PROCESS TRANSFORMATION & CUSTOMER EXPERIENCE

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THE CERTIFIED PROCESS PROFESSIONAL (CPP-C) & ACCREDITED CX CHAMPION (ACX-C)  
TRAINING TAKES PROCESS AND CUSTOMER CENTRICITY
TO AN ENTIRELY NEW LEVEL

Become a Champion through learning and experiencing the
most practical, successful and proven toolkit for Process and CX transformation

Who should apply to become a Champion?

Calling all CPP & ACX Masters. This premier WORKSHOP is designed for those seeking advanced professional skills in process and customer experience transformation, Process management, Process and CX alignment, Process Transformation, Outside-In methods and CX innovation.

These are the Outside-In Advanced CX Methods and Process Techniques that Deliver!
  • Uncover Process and CX opportunities in just hours
  • ​Identify Actions that will reduce process inefficiency by 30-60% within 30 days of deployment
  • ​Delight your internal and external Customers (making them your strongest advocates) through delivering Successful Customer Outcomes
  • ​Innovate to compete, set the market trend and even dominate your industry
  • ​Release significant costs, improve revenues and enhance service immediately (win the Triple Crown)
The CPPC® program builds your professional competency in delivering these essential benefits in literally everything you do. Unleashing the power of Process and CX in your organisation today.

CONTENT 
A dynamic and comprehensive approach to creating and managing enterprise processes that deliver sustained high performance, encompassing the full range of management systems and practices. Content based on the experiences of hundreds of companies and the BP Group (www.bpgroup.org) networks ongoing research.

WHO SHOULD ATTEND
>> CPP, ACX and COI Masters since 2016 << 

Process and Customer experience (CX) transformations are huge, complex, and expensive. To deliver robust and sustainable success requires a methodical approach that ensures thousands of people can work together to consistently produce the optimum experiences across the complete customer life-cycle, including partners, employees and digitization. 

However, most organizations manage processes and CX, at best shambolic — which dooms their operational and strategic transformations.

January 10-12, 2021  
Johannesburg 1 pm - 6 pm | London 11 am - 4 pm | New York  6 am - 11 am | 

Business Transformation 

That's why, as a process transformation leader, you need to craft a plan detailing why, how and what to transform in your company alongside with when the transformation will start showing results. The CPP Champions™ program guides you through the challenges and steps that will help you chart this successful course to transformation.

Objective: 
Make sure your company and everyone representing you understands and can articulate the why, what and how of transforming process to become a customer-centric company.  

What we will cover… 
  • Developing a laser-like focus on Successful Outcomes
  • Introducing the SIX Process and CX Competencies
  • ​Creating a Process Transformation Ecosystem
  • ​Migrating the company to a True North Alignment
“A Process Transformation Ecosystem…is the articulation of the distinctive value, experiences, processes and expectations your organisation provides to a chosen set of customers.
It is both strategic and operational and defines and aligns to Successful Customer Outcomes, along with the offerings, channels, operating model and capabilities you will need.”

Organizing for Success 

“We trained hard—but it seemed that every time we were beginning to form up into teams we were reorganized. I was to learn later in life that we tend to meet any new situation by reorganizing, and what a wonderful method it can be for creating the illusion of progress while actually producing confusion, inefficiency, and demoralization.” Petronius, AD43

Objective:
Breakthrough the idea that simply moving people around and changing job titles will deliver improved processes and CX, especially since the reverse is often true. Organising for Success requires re-calibrating rewards structures and measurement systems to ensure they are ‘Outside-In’.

What we will cover…
  • Evaluating existing metrics and reward systems to assess their suitability for the processes of today and tomorrow
  • How to Establish the appropriate ‘means to the CX end’ to migrate the old style to customer-centric disciplines
  • ​Implementing either (a) bottom-up, or (b) top-down structures that reinforce the delivery of Successful Customer Outcomes

Execution

In an ever-changing world What do your customers need? Whether you are just delivering internal improvements, B2C or B2B simply identifying what customers say they want is no longer enough. Building and delivering a well-designed product for those consumers also isn’t a guarantee of success anymore.

Customers today have high expectations, low tolerance, volatile natures and want more than a product; they desire and need unique experiences. To do this, organisations must have the means to execute and grow their process and experience delivery in a rapidly changing world.

Objective:
To create reliably good processes and experiences by maturing CX management across the enterprise

What we will cover…
  • Organization Readiness - the Outside-In Maturities Model
  • How to Prioritize Resources to Focus on the things that Matter
  • ​Establishing the Outside-In Dashboard to ensure North Star Alignment 
  • ​Implementing a Robust system to Engage the Entire Enterprise in continual innovation 

January 10-12, 2021  
Johannesburg 1 pm - 6 pm | London 11 am - 4 pm | New York  6 am - 11 am | 

Conclusion

The competent CPP/ACX Champion will be able to: 
  IDENTIFY THE SPECIFIC CUSTOMER CATEGORIES AND ALIGN YOUR SERVICES, PRODUCTS, PROCESSES AND EXPERIENCES TO DELIVER SUCCESSFUL CUSTOMER OUTCOMES WITHOUT EXCEPTION
  MAKE SURE YOUR COMPANY AND EVERYONE REPRESENTING YOU UNDERSTANDS AND CAN ARTICULATE THE TRANSFORMATION APPROACH
  ENABLE THE COMPANY TO WIN THE TRIPLE CROWN CONSISTENTLY 
  STRUCTURE THE ORGANISATION TO FACILITATE THE PROCESSES AND EXPERIENCES YOU WISH TO OFFER CUSTOMERS
  OFFLOAD CUSTOMERS (AS A PRIORITY) WHO MAY NOT SHARE YOUR VALUES - IF THEY CANNOT BE MIGRATED TO YOUR SERVICES AND PRODUCTS PROFITABLY

January 10-12, 2021  
Johannesburg 1 pm - 6 pm | London 11 am - 4 pm | New York  6 am - 11 am | 

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THE CERTIFIED PROCESS PROFESSIONAL CHAMPION (CPPC) IS AT THE PINNACLE OF THEIR PROFESSION

The CPP/ACX CHAMPION IS 
AT THE PINNACLE OF THE PROCESS AND CX PROFESSIONS

TESTIMONIALS

Thank you Steve for the high quality & insightful training you delivered. Your innovative approach , critical thinking & up to date case studies facilitated this achievement 👍
Muath Al-Azzam, Principal Services & Operations Specialist at Dubai Municipality

I have to say, every day since I left Denver, I have been able to apply some bit of learning that I got during the ACXM event into not only my job, but my personal life as well. Thank you so much for everything that you've done to advance the field of customer experience!
Brett Gill, United States

Thank you Steve for another enlightening and engaging course that just keeps challenging the way we do things
Edwin De Lange, South Africa

Thanks again for four great and inspiring days.
Christian Becker, Germany

Thank you for your great work and knowledge that you so openly share #thankyou#acxm🙏🏽
Kamani Naidoo, South Africa

Thank you Steve Towers for an awesome week of masterful learning. 
Can't wait to attend your next class! 
Victoria Weaver, United States

Wow!!! Thank you so much for all the foundation that you have laid for this great achievement at different levels of my career life. I will forever be grateful for your contributions in this regard! Stay Blessed!!!
Mashaba Mulaudzi, South Africa

Let me take this opportunity to thank Mr Steve. Your teachings are timeless and they stick perfectly and forever in our minds. We shall never forget you wherever we find ourselves on this planet. Thank you so much, Steve 🙏
Benignus Otmar, Tanzania

Thank you, the experience was enlightening, empowering, educating, encouraging and engaging.
Natasha Doren, South Africa

Thank you, Steve, I have never enjoyed anything more than the CX course, The weight of knowledge I gained and the enlightenment that I got is indescribable.
Reem Elsadig, Sudan

Thanks Steve for such an excellent program, the dedicated manner you use to share with us your wonderful knowledge and wisdom in CX, and time to response all our questions! God bless you, thanks a lot!
Yanese Angeles, Dominican Republic

"You started me out on this journey my friend. Thanks for letting me live out my passion!"
Molly Redenbaugh, Iowa, United States

"Thank you! It's been an amazing journey and you have been a great mentor."
It was an honor taking your class, I am now a
confident CPP Master🙏🏾
Masele Masudi Msita, Tanzania

Thank you Steve for high-quality wonderful Master.
I thought the course was brilliant.
Thank you for everything.
Ashraf Mohamed, Khartoum, Sudan

Thanks again Steve. Not only have you been a fantastic mentor to me but you have taught me how to mentor others. Thanks for being so supportive and getting me through.
Chandan Chhabra, Delhi, India

Another fantastic learning, personal and professional development experience with you! 
Lyall Shapiro, Australia

Thank you Steve, very intense 4 days but amazing and already putting it into practice! 
Edwin De Lange, South Africa

Thank you soooooooo much Steve.. this achievement means a lot to me & huge credit goes to you.. looking forward for my next 
Amal Shaira, United Arab Emirates

An honour to work with you Steve . A fantastic course . 
Kath Milne, Australia

What an amazing journey to Accredited ACX Coach, this experience has completely transformed how we measure, collaborate, communicate and innovate with the customer in mind. Keen to guide the next willing souls on this journey. 
Durrel Ramrathan, ACX Mentor

Thanks very much for an amazing course! You are a fantastic facilitator and I'm truly blessed to have you share your wisdom with us. 
Jenny Simpson, Senior Consultant, 
Business Improvement, National Australia Bank

Learning by doing and exploring up to date real-life is what the program is all about. This is my third course with Steve, and I have witnessed tremendous improvements to its content and delivery, and have never failed to leave amazed by the power of the techniques.  
Saud Albuainain 
- Deputy Chairman, Youth Pioneer Society

 A year after training in London just wanted to shoot a note of my continued gratitude. Hope to remain involved in the events and work with you again.. that mentoring was beyond invaluable.
Juliana Coates
- Member Services, University of Albany, New York

I'm writing to endorse the program. It completely changed the way I think. Steve Towers taught us amazing secret techniques of improvement. The program provided me with the ability to apply all the learnings immediately after the training. Very effective training with a wealth of knowledge to share. This is a must training for everyone who's interested in making their lives better! Maria T Ferreira AVP
- Client Experience Process Improvement at Citi

 Steve has an amazing insight into some of my personal challenges and really helped through his mentoring for me to refocus my energies with immediate renewed personal and career success
CIO, South Africa
 
Thanks for your time and the fantastic course, delivered in Auckland recently. Looking forward to attending in June - will see if I can bring some colleagues!! 
Neal Ross, Chief Information Officer, 
Konica Minolta Business Solutions New Zealand Limited
 
The detail was very relevant and extremely well presented. Steve is a great communicator and spoke extremely well. 
Paul Botes, Standard Bank
 
Brilliant Workshop. The speaker was awesome and gave great guidance on matters I am finding in the workplace. Cindy-Lee Muller, Planning & Roadmap Manager, MTN (Pty) Ltd
 
The workshop is highly recommended for anyone who wishes to simplify and thereby enhancing satisfaction. The speaker is immensely knowledgeable and demonstrates vast experience in the subject. 
David Mulovhedzi, DPSA (South Africa)
 
I did the training 2 weeks ago and it completely changed my world. Since then things are going really fast within our organisation. The rest of the guys in our executive team are completely sold on the concepts. To be honest I did not think it would happen that quick. 
Nachiket Gole, Chief Information Officer - 
POWERNET Computer Consultants
 
...you've fundamentally changed the way I think about every process. And inspired me to try Outside-In (OI) in all walks of life. The first two levels should be included in educational curriculums (yes, even at the junior levels).  
If everyone started applying OI, the world would be... where it should be. 
Mahesh Mirchandani, CEO at BhumiTech
 
If you are looking to improve your own professional then I would recommend the program and Techniques 
Stephen Nicholson, Certified Process Professional – Master, BPM Systems
 
Excellent presentation, clear and concise. Absolutely Gripping Devendra Maisnam , Business Analyst, National E-Health Transition Authority

"Thanks to you for a fantastic mentoring programme … I am an Outside-In fan now !" 
Jimmy Cuadra, Director Information Management, 
Akzo Nobel Paints, SIngapore
 
"I was struck with awe on the versatile yet practical experience that you shared. Thanks for the wonderful session on CPP this week" 
Syed Raashid, Specialist, RasGas Co Ltd. UAE
 
"Thanks again for the fantastic course and insights you provided." Sean Schurmann, Business Process Architect, Queensland Building Services Authority, Australia.
 
"Just a short note to say thanks again for the course. It was a truly mind blowing experience and I will never think about process the same way again." 
Craig Reid, Senior Business Analyst, Gen-I
 
"I wanted to tell you how much I enjoyed the book! It really helped tie together various concepts and practices I have been evolving towards over a number of years, crystallizing them into a simple but powerful framework." 
Steve Melville, Director, Oracle, USA.
 
"I would like to thank you for a wonderful experience for me to know the nuances of ABPM. Taking us to a new level on how to view processes & implement by way of sharing your wealth of experience and enlightening us with the case studies & exercises." 
Director Quality Management Group, 3i Infotech Ltd., India
 
"Exceptional and life-transforming. This training should be on every corporate agenda" 
CIO Pharmaceutical, Florida
 
"Simple and different concepts which is path-breaking and easy to understand and deploy" Director Business Consulting, Chennai "Excellent - he is a very good leader" 
Senior Quality Analyst, AEC, Saudi Arabia
 
"I want to thank you for the great content and coaching that you provided, the concepts resonated even more clearly when presented with your enthusiasm and experience." 
Director, H&R Block, USA
 
"I really enjoyed last week and really learned a lot. I feel I had a Eureka moment yesterday when the whole process diagnostics suddenly clicked into place. I remember you saying that once you grasp this then you will never look at processes in any other way. I am now actively evangelizing the CEM approach with our team. Senior Analyst, Investment Bank, London
 
“Steve led the best training sessions I have ever taken in my 20+ years as a professional. After those sessions, I was able to have an immediate impact on my organization. Steve is a very sharp, personable, interesting individual, and a real pleasure to work with. I continue to remain in regular contact with Steve and consider him an invaluable resource on BPM and on change management in general.” 
Mark Barnett, Director of Global Process Practice, 
ACN, Inc.

"Learning by doing and exploring up to date real-life is what the program is all about. This is my third course with Steve, and I have witnessed tremendous improvements to its content and delivery, and have never failed to leave amazed by the power of the techniques."  
Saud Albuainain - IT PMO Manager, Gulf International Bank
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